Chargeback occurs when cardholders have the option of disputing a transaction with their card issuer and requesting that it be canceled, commonly referred to as a “chargeback.”
Despite being a valuable tool for consumers to protect themselves against fraudulent charges, chargebacks can create significant headaches—and administrative strain for businesses as resolution proceedings often take several months.
Businesses recognize this and have implemented chargeback management strategies to mitigate and stop chargebacks.
In a study conducted by Midigator, an Equifax company, 40% of merchants employed various chargeback prevention solutions like Rapid Dispute Resolution (RDR).
The chargeback process can be tiresome and lengthy, not to mention a high risk of financial loss. Once a customer initiates the process, their card issuer will freeze funds from that transaction until all parties agree on its status. And if the issuing bank decides to rule against you, you will NOT be able to get your money back.
Ensuring your guard is up against erroneous or fraudulently issued disputes is of utmost importance to avoid financial losses and administrative delays.
This article will show you how a solid chargeback management system offers a fast, easy, and affordable way to manage and fight chargebacks and streamline the resolution process.
What Is Chargeback Management?
Chargeback management is a term used in business to describe the various activities and processes involved in handling customers’ requests for the reversal of charges or payments to their debit or credit cards. It usually occurs when customers believe a merchant has wronged them—for instance, if they have not received the goods or services they ordered or were overcharged.
Chargeback management encompasses all aspects of dealing with chargebacks from prevention to resolution. It includes card processing, issuing refunds, communicating with customers and merchants, and managing chargeback disputes.
Chargeback management aims to ensure that customers receive the refund they are entitled to and that merchants are not unfairly penalized. It also helps protect a company’s reputation by establishing strong relationships between customers and merchants and creating an environment that encourages excellent merchant practices.
High-Risk Businesses Are More Prone to Chargebacks
Certain companies are more prone to chargebacks than others, mainly because they’re in high-risk industries or offer services that customers cannot physically inspect before purchasing.
Companies in high-risk areas usually have to contend with higher pricing, “risky” items, and a significant sales turnover—all of which can lead to a higher dispute and chargeback rate.
Below are examples of high-risk businesses and why they may be more prone to chargebacks:
- Adult and dating: Adult entertainment and dating services are often seen as high-risk businesses due to friendly fraud, catfishing, and risky activities.
- Auto parts and accessories: Auto parts dealers, car detailing services, and other automotive-related businesses can be more likely to experience chargebacks due to their inability to guarantee the quality of their products and services. They also sell high-price, in-demand products to an irregular customer base or a wide range of buyer types.
- CBD: Companies selling CBD products are often subject to chargebacks due to the product’s legality in some states and countries.
- Debt consolidation: Companies that offer debt consolidation services deal with customers who mostly have bad credit records and poor cash flow.
- Direct marketing and eCommerce: Direct mail and ecommerce companies are vulnerable to chargebacks due to increased fraud and the potential for customers to receive goods or services they did not order, do not want, or bought on a whim.
- Gaming: Online gaming services are more likely to encounter chargebacks due to customers overspending or disputing charges after realizing the game was not worth the money they paid. Online gambling services are more likely to experience chargebacks due to customers disputing charges after losing money.
- Legal: Companies providing legal services—particularly those that require payment upfront—are more likely to suffer from chargebacks due to customers not understanding the terms of the service or not being satisfied with the outcome.
- Membership and wellness: Companies providing gym memberships, health clubs, and other wellness programs deal with customers who are sometimes not satisfied with the services they receive or those who cannot sustain a long-term commitment to fitness.
- Nutraceuticals: Nutraceutical companies are often subject to chargebacks due to customers not being satisfied with the product’s (instant) results.
- Property management: Companies that offer property management services may be at higher risk of chargebacks due to customers disputing charges for services they feel weren’t adequately performed.
- Subscription: Subscription services are more likely to encounter chargebacks due to customers not being satisfied with the service. Some also cancel their subscription before receiving their full benefit or subscribe on a trial basis and forget to cancel the subscription before they’re charged fees.
- Timeshare: Timeshare companies deal with chargebacks due to customers disputing charges after realizing the service wasn’t worth the money they paid. Many customers also change their minds, cancel their trips, or need help to sustain the long-term arrangements in timeshare offerings due to changes in personal circumstances.
- Trial and continuity: Companies offering trial and continuity programs may experience chargebacks due to customers not understanding the terms or not being satisfied with the services they receive.
Von Payments’ Turnkey Chargeback Solutions
When it comes to risk management and chargeback disputes, a generic approach is never the answer. As each business has its own needs, dispute resolution must be tailored accordingly.
Here at Von Payments, we don’t just stop at providing you with the best payment processing solutions to maximize your business potential. We also want to help you keep your hard-earned dollars.
While chargebacks are a natural part of processing payments online, we will help you prevent most chargebacks at the source—plus track, manage, analyze, and represent you when these disputes escalate.
Chargeback Alerts
Von Payments sends alerts and tracks chargebacks at the source—all while managing, analyzing, and representing you when these disputes escalate. This helps you, the merchant, fix any issues before they turn into chargebacks.
Our service promises to reduce the risk of your business being exposed to this statistic by proactively alerting you to any potential chargebacks. This allows you to respond quickly, and our team will help you easily manage these disputes.
Von Payments can help you cut your chargeback ratio by as much as 40% by addressing potential disputes in real time before they turn into chargebacks.
Take advantage of our popular alert products:
- Verifi CDRN
- Ethoca Alerts
- Verifi Order Insight
- Ethoca Consumer Clarity
- Rapid Dispute Resolution
Chargeback Representation
Von Payment chargeback representation service is designed to help you gather crucial data for informed decision-making. We do this by:
- Observing chargeback reason codes
- Optimizing transaction dispute responses
- Representing you in actual chargebacks disputes
- Providing you with timely ROI reports that show metrics like dispute rate, win rate, and recovery rate
In case of a chargeback, we investigate the situation, compile evidence, and represent the transaction to the bank.
Rapid Dispute Resolution (RDR)
Von Payments leverages Rapid Dispute Resolution (RDR), one of the more effective methods of preventing disputes before they become actual chargebacks.
Developed by Visa, RDR triggers at the card acquirer level, automatically refunding transactions with a high likelihood of becoming chargebacks on your behalf. And even if you’re already in breach of Visa’s chargeback threshold, you can quickly reverse course and your chargebacks are under control with RDR.
From our years spent fighting chargebacks, we find RDR to be a fantastic solution to reducing your chargeback ratio, ensuring the health and longevity of your merchant account.
Here are some of the benefits of RDR:
- Fully automated
- Prevent chargebacks
- Reduce false positives
- Reduce friendly chargebacks
- Quick deployment
- More sales at higher conversion
Benefits of Chargeback Management Software
Quickly Reduce Chargebacks
Through automation and machine learning, chargeback management software quickly determines valid claims and can quickly reduce the number of chargebacks you have to deal with. Your merchant account will be less risky, and the funds can flow more easily into your business, resulting in more profits.
Even better, effective chargeback management software allows businesses to appropriately identify fraudsters so they can take appropriate action against them, improving security for everyone involved in your business operations.
Save Sales More Frequently
For any merchant, lost sales are frustrating and costly. Chargeback management software can be a massive help in eliminating this problem. It will track chargebacks and provide you with actionable intelligence to make informed decisions.
This software will help retailers identify which types of sales are more likely to succeed, thereby saving the company from the hassle and cost of negative sales resulting from chargebacks. Furthermore, AI technology in such software can detect fraudulent activity before it even happens, helping retailers prevent losses altogether.
With chargeback management software, businesses have every resource they need to save their sales more frequently and keep their bottom lines healthy.
Chargeback management software streamlines the dispute resolution process and automates different procedures, such as fraud detection, notification responses, and chargeback data review.
Manage Disputes and Chargebacks in One Place
Chargeback management software is an incredible tool for streamlining dispute management and overall chargeback operations. Instead of constantly looking through multiple locations to find the necessary data, chargeback management software consolidates all this information into one intuitive platform.
A powerful chargeback management software not only removes the burden of manually tracking disputes and chargebacks but also helps businesses stay on top of those issues with notifications to alert them when new challenges arise.
It also creates an organized platform, housing all cases under one platform—making it easier to manage, monitor, and analyze reporting data. This platform allows organizations to quickly and easily find the necessary information and manage customer disputes on time while limiting fraud exposure.
Inform Future Fraud Prevention
Chargeback management software can be an invaluable prevention tool in any business’s arsenal of fraud prevention techniques. By effectively tracking and monitoring chargebacks, companies can better identify patterns of fraudulent activity, as well as high-risk customers.
With timely notifications and actionable insights, businesses can quickly detect irregularities, take sophisticated steps to prevent disputes from reaching the chargeback stage, and avoid costly assessments and penalties.
Chargeback management software offers fraud protection as it provides insight into customers’ purchase histories. This data can be used to identify potential problems, from cases of possible fraud to unforeseen chargebacks from unhappy customers. Using this data, merchants can form better strategies to prevent future fraud and chargebacks before they become costly.
Chargeback management software makes an ongoing endeavor out of fighting fraud, making it possible for even small business owners to gain control over payment processes—essentially free from the risk of fraudulent charges.
Communicate Refunds Quickly
Chargeback management software is excellent for any business trying to secure revenue from transactions and manage customer issues.
Not only does this software protect your business from fraud, but it can also communicate refunds quickly, providing fast resolutions that prevent customer negative experiences or reviews. For those seeking an efficient way to handle refunding process in large batches, the software allows these batch requests to be sent out without having to enter each transaction through slow manual processes.
From small businesses to large corporations, chargeback management software substantially benefits streamlining businesses’ financial operations while building customer satisfaction and loyalty.
Chargeback Management is Done Right With Von Payments
Chargebacks are an unfortunate but inevitable part of the business—but that doesn’t mean you have to let them ruin your day.
Von Payments provides comprehensive, full-suite chargeback management solutions to maximize your business potential. As your partner in chargeback management, we aim to enhance dispute resolution and your processing capabilities so you can focus on scaling your successful business.
With our quick, easy, and affordable solution, you can rest assured that chargebacks will be managed efficiently and effectively.
Contact us today to learn more about how we can help take the hassle out of chargebacks for good.